Follow Me on Twitter
Client Support Community Server Status Contact Us Client Login
Email Hosting Website Hosting Reseller Hosting VPS Hosting Dedicated Servers
    Join our Community      Check your private messages       Profile       Search       FAQ       Memberlist       Log in

[03/02/11] Mars and Venus not available

  
Post new topic   Reply to topic    NetHosted Community Index -> Technical Announcements
NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Fri Feb 04, 2011 12:30 am    Post subject: [03/02/11] Mars and Venus not available
 
Hi,

Both Mars and Venus are not available at this time, we believe the datacentre these servers are in is experiencing power issues. We will update this thread as more information comes in.

Thanks,

Andrew
_________________
| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Follow us on Twitter: http://twitter.com/nethosted 
| Members, tell us what you think  of NetHosted!
Back to top
View user's profile Send private message
NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Fri Feb 04, 2011 12:45 am    Post subject:
 
Hi,

We have had confirmation from the datacentre that it is a power issue and that they are doing everything they can to rectify the situation.

Thanks,

Andrew
_________________
| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Follow us on Twitter: http://twitter.com/nethosted 
| Members, tell us what you think  of NetHosted!
Back to top
View user's profile Send private message
NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Fri Feb 04, 2011 1:03 am    Post subject:
 
Hi,

Mars has been back online for around 15 minutes and Venus has just come back online too.

We will confirm the nature of the issue and how the datacentre plans to address the root cause once we receive the full incident report.

Apologies for any inconvenience caused by this unscheduled downtime.

Thanks,

Andrew
_________________
| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Follow us on Twitter: http://twitter.com/nethosted 
| Members, tell us what you think  of NetHosted!
Back to top
View user's profile Send private message
NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Fri Feb 18, 2011 3:45 pm    Post subject:
 
Hi,

We have received the final report from the datacentre:

Quote:
At 22:54 workmen installing a new water main in the Maidenhead area cut through one of two main HV feed's supplying BlueSquare House. Utility power dropped to the site, and the generators started as expected. However an electrical interlock fault with the Automatic Transfer Switch (ATS) failed to transfer the load to the generator supply. At 23:02 the UPS batteries discharged and the load was dropped to the data floor. After a manual override by our onsite engineers power was restored via the generators and the critical load was recovered. After further testing of the ATS system and interlocks we switched back to full mains supply (via the secondary HV feed) at 01:26. Further diagnostics were carried out on the electrical interlock without any faults found. We plan to carry out further testing and diagnostics of the interlock system over the next 7 days which will be advised in a separate maintenance ticket.


Thanks,

Andrew
_________________
| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Follow us on Twitter: http://twitter.com/nethosted 
| Members, tell us what you think  of NetHosted!
Back to top
View user's profile Send private message
Post new topic   Reply to topic    NetHosted Community Index -> Technical Announcements
Page 1 of 1

User Permissions
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum

 
Jump to: