ASSP antivirus

Posted: Sat Apr 02, 2011 3:18 pm Post subject: ASSP antivirus

Is it possible to switch this off?
It's falsely rejecting emails, for example: -

system@missionfish.org <myname>@thenabd.org.uk Heuristics.Phishing.Email.SpoofedDomain

There are two in there at the moment from this address - the originating IP is valid. (missionfish is a Ebay thing)

I have just tried to change my email on missionfish, of course it sent a confirmation request, which also got binned.

I have added it to the whitelist a few minutes ago, but I seem to recall something about a 24 hour update cycle? Will this cure the problem?

There's also another one in there from web0.fast.net.uk, I have a feeling that may be valid as well.

Why can't we look at the email within the log , as we can in the spam section?

NetHosted Staff Joined: 22 Mar 2004 Posts: 7017

Hi,

Yes it can be completely disabled for domains just let us know which.

If you whitelist that email then it will come through straight away after doing that.

With any heuristics based testing there can be false positives, that's why you can whitelist. The false positives should be rare.

I imagine ASSP doesn't allow you to load email rejected due to virus/phishing matches for security reasons.

Thanks,

Andrew

Posted: Sat Apr 02, 2011 3:41 pm Post subject:

Ah!
It worked this time - it must take a few minutes for the whitelist to soak in - it failed the first time.

NetHosted Staff Joined: 22 Mar 2004 Posts: 7017

Jim,

Glad it's working now for you!

Thanks,

Andrew

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