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BlackBerry configuration instructions on Knowledgebase, pls?

  
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marktompsett Reply with quote
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 Joined: 12 Apr 2011
 Posts: 9
 
PostPosted: Thu Jan 05, 2012 7:57 pm    Post subject: BlackBerry configuration instructions on Knowledgebase, pls?
 
I found this Knowledgebase item... http://www.nethosted.co.uk/knowledgebase/email-setup/how-to-set-up-microsoft-outlook-2007-for-secure-email-access-on-nethosted.php ...really very useful.

I searched for, but could not find, a similar article for configuring BlackBerry access to mail hosted with you.
Could I please request that you create such a guide, please? (Or do the instructions vary from one BlackBerry model to another so much that this is not practical?)

Failing that, could you at least provide a checklist that I could work through for troubleshooting?
Specifically, I am trying to discover why messages that I can see in WebMail are not getting to the BlackBerry? (I can send messages from the BlackBerry without any trouble.)

Thanks
Mark
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NetHosted - Andrew Reply with quote
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 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Thu Jan 05, 2012 7:59 pm    Post subject:
 
Mark,

It may be best to send in a ticket here so we can discuss account specifics. Specifically it'd be useful to know which emails you are seeing in webmail that don't appear on your Blackberry.

Thanks,

Andrew
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marktompsett Reply with quote
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 Joined: 12 Apr 2011
 Posts: 9
 
PostPosted: Thu Jan 05, 2012 8:03 pm    Post subject:
 
OK, will do, thanks.
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marktompsett Reply with quote
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 Joined: 12 Apr 2011
 Posts: 9
 
PostPosted: Thu Jan 05, 2012 8:22 pm    Post subject:
 
Well, I tried to post it but I keep getting ...
"403 - Forbidden
Access to this resource is denied."

What's happening? Am I doing something silly or is there an issue at your end?
Mark
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NetHosted - Andrew Reply with quote
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 Joined: 22 Mar 2004
 Posts: 7017
 
PostPosted: Thu Jan 05, 2012 8:29 pm    Post subject:
 
Mark,

Sorry about that, your message triggered a security mechanism on our server. I've tweaked that so hopefully it will work now, if it does not simply send me the ticket contents via a private message on these forums.

Thanks,

Andrew
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| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Follow us on Twitter: http://twitter.com/nethosted 
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