Default address not working?

NetHosted Customer Joined: 17 Mar 2009 Posts: 68

Hi there

I've handed out hundreds of business cards in the last year and not had one solitary bit of work come through my djdust.com site yet. On my business cards I put the email address as darren@djdust.com and sometime last year, I set the "default address" of the account to send all "unrouted" mail to my normal Yahoo! email address and tested it and it worked fine.

I tested it today and it seemed to be dead in the water. Nothing came through when sent to that address. I then setup a proper address for "darren@djdust.com" and then deleted it. Have tried sending more test mails to that address and NOW, the "default" setting is working and they're coming through ok!

What on earth? Any explanation as to what's gone wrong here? That's potentially a lot of work and emails I could have been sent that would have disappeared down a black hole...

cheers

Darren

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi Darren,

Just to let you know we are still currently investigating this for you thoroughly and will let you know once we find out exactly what has happened here.

Regards,

Darryl

NetHosted Customer Joined: 17 Mar 2009 Posts: 68

Thanks Darryl, am rather alarmed here (I had a similar issue a few months back with a webform on one of my sites not sending anything through for several months...)

NetHosted Staff Joined: 22 Mar 2004 Posts: 7017

Darren,

When did you last receive an email through from this redirect?

Thanks,

Andrew

NetHosted Customer Joined: 17 Mar 2009 Posts: 68

Hi Andrew

If you mean apart from today, it would have been last year when I last tested it...

cheers

Darren

NetHosted Customer Joined: 17 Mar 2009 Posts: 68

Hi again

Ok, that's odd. The 3 test messages I sent earlier today (that preceded me fiddling with the settings) have all now arrived - and they're time-stamped with the correct time that they were sent...

NetHosted Staff Joined: 22 Mar 2004 Posts: 7017

Darren,

Ah! That would make a lot more sense. Perhaps there was a delay at the sending or receiving servers (NTL/Yahoo).

We have looked through the last 2 months worth of logs and confirm there are no emails to the address in question (darren@djdust.com) that we've received.

Thanks,

Andrew

NetHosted Customer Joined: 17 Mar 2009 Posts: 68

ok, cheers then

NetHosted Staff Joined: 22 Mar 2004 Posts: 7017

Happy to help!

Thanks,

Andrew

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