Deleting Email Account Forwarders

NetHosted Customer Joined: 24 May 2006 Posts: 73

Hi - I need to delete all the Email Account Forwarders on one domain - but it seems to be impossible - delete each one - confirm deletion - go back to delete the next - oh - and make sure to choose which domain you are working with...will take all day...
Anyone know a better way - or failing that - where are the details stored ?
Thanks

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

If you let me know which domain this is for via a support ticket I'll do this for you.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

I've sent details of this to you in your ticket, unfortunately there is no way we can give you access to this file as it's in a secure system location but I have explained the template you need to use for this and we'll import forwarders for you if you provide these to us in the correct format.

Regarding the import feature you specify the full email address including the domain in the file so these would be applied to the correct domains based on the forwarders you supply as far as I can see. With this feature you shouldn't actually need to submit them to us as it should achieve what you are after.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

So when it applies these forwarders to the second domain does it change the domain but keep the user the same?

e.g. the file contains
incoming@domain1.com, forward@domain1.com

but it creates a forwarder

incoming@domain2.com, forward@domain2.com

If this is the case it sounds like a cPanel bug, I am going to try this out myself to see if I can reproduce it, if so we'll submit a bug report to cPanel.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

I had a look in my reply to you, all the forwarders that I quoted were on the domain that you requested to be deleted which appears to be correct, I'd need to see the source csv that you added from to know if these were actually wrong or not.

It's unlikely that cPanel would allow direct access to these files, the problem being that if they are misconfigured they could cause serious issues, with the cPanel frontend it screens everything entered so that malformed addresses could not be input, etc.

Certainly agree it would be nice to have an easier way for you to delete them but that would rely on cPanel implementing this.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

I've tested this myself now and can see the problem, it does not read the domain in the source list and just applies the username before the domain to the domain the account was setup with, instead of applying these to the respective domains mentions in the source list.

I am submitting a ticket to cPanel now about this, I will let you know what they say.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

Hi - had another look - if you have the "Treat first row as column headers" ticked - which it would be normal to do ? the multiple domain forwarders are applied it would appear....
However - if the "Treat first row as column headers" is not ticked - you get a domain choice as step 2 - before import - so maybe this is where the problem lies....

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

Hi,

This would let you set them up for a single domain but I still believe you should be able to set them up for multiple domains on your account at once as it should read the domain part that you enter in the source column. I have ticketed cPanel about this so will see what they say, if setting them up for a single domain is fine though you can use this as a workaround.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

NetHosted Staff Joined: 24 Jun 2005 Posts: 1013

We will let you know what cPanel say on this issue, we have received confirmation that they are investigating this now.

If the updated csv contains duplicates of existing forwarders that is fine, these will not be added multiple times it will just add the new ones.

Regards,

Darryl

NetHosted Customer Joined: 24 May 2006 Posts: 73

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