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Disk Usage

  
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littlemi Reply with quote
 NetHosted Customer

 

 Joined: 18 Aug 2011
 Posts: 2
 
PostPosted: Thu Aug 18, 2011 12:33 pm    Post subject: Disk Usage
 
I have received the following e-mail:
"The account with the username *****, is running out of disk space.

Please remove some files from this account, or ask the administrator to increase your disk quota.

This account has used ****% of its allocated disk space.

!! Do not respond to this message. Your reply will go nowhere. !!"

I am concerned that this is the case as I am on Power plan? Please advise as to what I need to do to rectify this.
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NetHosted - Darryl Reply with quote
 NetHosted Staff

 

 Joined: 24 Jun 2005
 Posts: 1013
 
PostPosted: Thu Aug 18, 2011 12:36 pm    Post subject:
 
Hi,

You can either delete some files or purchase additional disk space, either via a plan upgrade or as a product addon.

You can find a breakdown of where your disk space is being used by logging into cPanel and going to the Disk Space Usage icon, this will show you and give you an expandable tree so you can see exactly where this is being used. You can then delete files via cPanel File Manager or via FTP.

If you wish to purchase additional disk space you can do this as addons via the Client Area, using the Order Account Addon option. If you wish to upgrade your plan then view your hosting plan in the Client Area using the My Hosting Plans option, once you click your plan you will see the option to upgrade if you scroll down.

Regards,

Darryl
_________________
| Darryl Taylor
| Technical Support & Sales Manager, NetHosted Ltd.
| Resellers, take a look at overselling !
| Members, tell us what you think  of NetHosted!
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littlemi Reply with quote
 NetHosted Customer

 

 Joined: 18 Aug 2011
 Posts: 2
 
PostPosted: Mon Aug 22, 2011 10:21 am    Post subject:
 
Thanks Darryl, I will take a look. Have just received another warning which now implies that I have since used an additional 100MB! I have only recently added a max of 10 products to my shop (all low res pics and minimum description copy?)
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NetHosted - Darryl Reply with quote
 NetHosted Staff

 

 Joined: 24 Jun 2005
 Posts: 1013
 
PostPosted: Mon Aug 22, 2011 10:23 am    Post subject:
 
Hi,

If you let us know the username via a support ticket we can look into this, it seems unlikely 10 products should use that much space, realistically the disk usage for just that should be only slightly over the total size of the pictures/media added for these products. You can see the disk usage breakdown as mentioned in cPanel though so perhaps this should reveal where this usage is.

Regards,

Darryl
_________________
| Darryl Taylor
| Technical Support & Sales Manager, NetHosted Ltd.
| Resellers, take a look at overselling !
| Members, tell us what you think  of NetHosted!
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