| Southwestwall |
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NetHosted Customer
Joined: 30 Dec 2009
Posts: 11
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 Posted: Sat Dec 03, 2011 1:51 am Post subject: Incoming Email Totally Blocked? |
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For the last couple of days we have been expecting an important verification message from a specific sender and know when it is being sent.
I have discovered that every time delivery is attempted the email fails to appear, as if it is being completely blocked from even reaching the spambox.
The address has been added to the assp whitelist to no effect and an account level filter has been set up in an attempt to force delivery.
On every occasion the messages are sent the following line has appeared in the ASSP raw log:
| Quote: |
[sender@address] to: [recipient@address] early (pre)header line check found your special;
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What does this mean, why do the emails get no further and why is only the raw log holding evidence it is happening? |
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| NetHosted - Andrew |
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NetHosted Staff
Joined: 22 Mar 2004
Posts: 7017
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| Posted: Sat Dec 03, 2011 1:54 am Post subject: |
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Hi,
Ah, this was caused by a temporary block rule we put in place when a huge number of a particular type of spam message was causing issues on the server you are on. I have removed the rule that would cause this now and your email will come through without issue.
Apologies for this oversight.
Thanks,
Andrew
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| Andrew Bassett
| Managing Director, NetHosted Ltd.
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| Southwestwall |
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NetHosted Customer
Joined: 30 Dec 2009
Posts: 11
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| Posted: Sat Dec 03, 2011 2:04 am Post subject: |
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Many thanks for that fast response at such a late hour Andrew.
I'll get the sender to repeat the messages again. |
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| NetHosted - Andrew |
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NetHosted Staff
Joined: 22 Mar 2004
Posts: 7017
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| Posted: Sat Dec 03, 2011 2:04 am Post subject: |
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No problem, glad to have helped.
Thanks,
Andrew
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| Andrew Bassett
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| paulmarson |
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NetHosted Customer
Joined: 26 Jan 2005
Posts: 498
Location: Midlands
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| Posted: Tue Dec 06, 2011 1:13 am Post subject: |
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| Southwestwall wrote: | Many thanks for that fast response at such a late hour Andrew.
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yeah, he doesn't sleep ! lol 
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Paul M |
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| NetHosted - Andrew |
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NetHosted Staff
Joined: 22 Mar 2004
Posts: 7017
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| Posted: Tue Dec 06, 2011 1:14 am Post subject: |
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| paulmarson wrote: | | Southwestwall wrote: | Many thanks for that fast response at such a late hour Andrew.
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yeah, he doesn't sleep ! lol |
Andrew
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| Andrew Bassett
| Managing Director, NetHosted Ltd.
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