UK Web Hosting » Email Setup

Accessing cPanel / WHM / Webmail behind a proxy

admin — Wed, 20 Jul 2011 14:14:36 +0000

To access your cPanel / WHM / Webmail if you are behind a proxy that is blocking access at work, school or university etc. you can use the following subdomains

http://cpanel.yourdomain.com

http://whm.yourdomain.com

http://webmail.yourdomain.com

These will allow you to bypass the proxy as the traffic will go over the standard web port 80 as opposed to a custom port.

cPanel, WHM, Webmail Secure Access URLs

admin — Wed, 25 Aug 2010 12:41:01 +0000

The preferred URLs for SSL access are:

https://servername.solardns.com:2083 for cPanel
https://servername.solardns.com:2087 for WHM
https://servername.solardns.com:2096 for Webmail

e.g. https://mars.solardns.com:2083

You can find your servername in the Welcome Email or by contacting support.

You can also just access via https://yourdomain.com:2083 for example for cPanel but you will receive an SSL warning because the certificate won’t match your domain name, in some browsers you can permanently accept the certificate so the warning won’t come up in future.

How to set up Microsoft Outlook 2007 / 2010 for secure email access on NetHosted

admin — Mon, 01 Mar 2010 15:33:11 +0000

To create a new email account begin by going to the Tools menu then Account Settings.

Once you have done this you should choose the New button highlighted below, then click Next.

You should then check the Manually configure server settings or additional server types box and choose Next.

The Internet E-mail radio button should be selected, choose Next.

You then need to enter your email account details, these should look similar to those shown below (entering your own mail server settings as found in your welcome email, and your email address/username/password as you have setup in cPanel). You can substitute the incoming and outgoing mailserver to servername.solardns.com to avoid certificate warnings, e.g. venus.solardns.com. If you wish to use IMAP instead of POP3 be sure to change this in the Account Type dropdown. Once you have filled this in choose More Settings as highlighted.

From here select the Outgoing Server tab and check the box My outgoing server (SMTP) requires authentication. The radio button Use same settings as my incoming mail server should be highlighted.

Select the Advanced tab next and set it to the settings shown below:

Once this is done click OK, you have entered all the necessary settings now so click next and your account is set up in Outlook.

Changing your MX record to use Google Apps Mail / Gmail

admin — Mon, 02 Feb 2009 11:15:49 +0000

You can sign up with Google Apps email here: http://www.google.com/apps/intl/en/group/index.html

Once your account and email is setup with Google, to change your MX record to use Google Mail services log in to cPanel and go to MX Entry.

For the domain you will be pointing to Google Mail you should enter the following MX records, removing any other MX records that currently exist:

Priority: 1 to: ASPMX.L.GOOGLE.COM

Priority: 2 to: ALT1.ASPMX.L.GOOGLE.COM

Priority: 3 to: ALT2.ASPMX.L.GOOGLE.COM

Priority: 4 to: ASPMX2.GOOGLEMAIL.COM

Priority: 5 to: ASPMX3.GOOGLEMAIL.COM

Priority: 6 to: ASPMX4.GOOGLEMAIL.COM

Priority: 7 to: ASPMX5.GOOGLEMAIL.COM

The above instructions are in full compliance with the official Google instructions and have been adapted to work with cPanel.

IMPORTANT: The above changes will require 24 hours to propagate and take effect. After that your mail will be handled exclusively by Google Mail.

SquirrelMail / RoundCube won’t send attachments

admin — Wed, 07 Jan 2009 16:39:46 +0000

If you are having problems sending attachments through webmail, the most common cause of this is cPanel Proxy. This software is no longer required to access webmail through port 80, as it has been replaced by an inbuilt cPanel function. This allows new accounts to access many services on port 80 with no additional applications. This can be used for accessing webmail, cpanel, webdisk and whm for reseller accounts, simply access your these via the subdomain, e.g. http://webmail.yourdomain.com

If you have previously installed cPanel Proxy and are having this problem please contact support and we can uninstall this and setup the new cPanel feature on your account for you.

How do I setup an external mailserver?

admin — Wed, 10 Dec 2008 12:25:56 +0000

If you are using an external DNS provider then the correct way to setup an external mailserver is firstly to create an A record with a hostname pointing at the nameservers IP address, for example:

mail.yourdomain.com. A 123.123.123.123

Once this is done you should then set the MX record to point at this A record, as follows:

0 MX mail.yourdomain.com.

You should not set the MX record to an IP address directly as this is incorrect, an MX record is meant to point to a hostname and can behave incorrectly when pointed to an IP address. If you are using NetHosted nameservers and you wish to make this change simply submit a ticket explaining this with the external mailserver IP and we will make this change for you. This applies to shared hosting accounts, if you have a reseller hosting account you can make this change yourself via your WHM hosting account.

My IP is listed on a spam database, what can I do?

admin — Wed, 10 Dec 2008 11:27:44 +0000

This can happen for a number of reasons, often the cause is actually a virus on a computer attached to your network which would make it send out spam emails. After you have tracked this down though you will want to get the IP removed from the blacklists. To do this you should first look up your IP here: http://www.spamhaus.org/lookup.lasso.

If it tells you that you IP is blacklisted it will also give you a reason, and the appropriate steps for you to take to get this removed from the blacklist.

Unable to send email via port 25

admin — Fri, 05 Dec 2008 16:40:04 +0000

If your ISP blocks you from sending mail via our SMTP servers, you can work around this by specifying in your mail client to use port 26 instead of port 25. We offer this as an alternative to get around port blocking issues.

ISPs that block their clients from sending using other mailservers are typically based in North America however this trend is increasing in Europe too.

I can’t login to Webmail

admin — Fri, 05 Dec 2008 16:37:09 +0000

To access your webmail visit yourdomain.com/webmail. If you are trying to login to Webmail with an account you added via cPanel you must be sure to use this form:

mailaccountname+yourdomain.com

as your login name.

To login to your master account you can use your cPanel hosting username which will allow you to access all email accounts on your cPanel account.

What are my email server details?

admin — Fri, 05 Dec 2008 16:25:41 +0000

Your email server details are as follows:

Incoming Mail Server: mail.yourdomain.com
Incoming Mail Server Port (POP3 SSL): 995
Incoming Mail Server Port (IMAP SSL): 993
Account Username Format: user+yourdomain.com

Outgoing Mail Server: mail.yourdomain.com
Outgoing Mail Server Port (SSL): 465

Mail is supported via a secure SSL connection, you must select the SSL option for both your incoming and outgoing mailserver in your email client. You must also enable SMTP Authentication to send mail through our servers as part of our spam prevention measures.