UK Web Hosting » Site Access

Temporary site address

admin — Wed, 27 Oct 2010 14:26:22 +0000

When your account is created you can access the temporary URL by going to one of the following addresses:

http://servername.solardns.com/~username/ – e.g. http://venus.solardns.com/~myaccount/

http://ip/~username/ – e.g http://213.229.78.29/~myaccount/

Your server IP and server name are shown in your Welcome Email, you should substitute the username with your cPanel username also shown in the Welcome Email.

Is SSH access available on my hosting?

admin — Fri, 27 Mar 2009 14:54:43 +0000

SSH access is restricted on our shared hosting and reseller hosting plans. We do not believe it is secure enough to allow our clients to use in an environment where they would be able to affect other customers who are hosted on the same server.

We do provide full unrestricted SSH root access on our VPS servers and our Dedicated servers, if this is required then these are the services you should look at.

Taking a Traceroute (tracert) in Windows

admin — Tue, 17 Feb 2009 13:11:44 +0000

To take a traceroute (in windows this is done by the application called tracert) you need to open a command prompt, this is done as follows:

Windows Vista: Go to the Start Menu and in the search box type “cmd” and press enter.
Windows XP/2000/98/etc. : Go to the Start Menu and choose Run… . In the box type cmd (Windows XP, 2000) or command (Windows 95, 98, Me) and press enter.

When you do this you will have the command prompt open, from here you can run the command “tracert ”, being the IP or hostname of the computer you are testing your connection to. Here is an example: Once you have taken the traceroute you can copy this by clicking the icon in the top left and going to Edit -> Mark, then dragging the cursor over the text and right clicking once it is highlighted to copy this to the clipboard. From here you can paste it into a support ticket or email and this information will be useful in diagnosing any connection problem you may have.

Problems accessing your site

admin — Mon, 08 Dec 2008 17:21:37 +0000

If you cannot access your site but you can view other sites the first thing you should check is our status page which shows the live status of our servers updated in real time. This is viewable here: http://status.nethosted.co.uk/.

If the server you are hosted on is running fine but you do not appear to be able to access your site but can access other sites it is possible you have been blocked by our firewall. This will ban your IP if you have repeatedly failed logins for services such as FTP, Email or cPanel hosting account logins. If you think this might be the case you should take a traceroute to your server, to do this on windows run the following in a command prompt:

“tracert yourdomain.com”

You should then find out your IP, you can do this using our script here: http://www.nethosted.co.uk/check-ip.php and put the results of the traceroute and your IP into a ticket to support stating that you cannot access your site. We can then use this information to determine the cause and unblock you if needed.