Common misconceptions about web hosting


There are many misconceptions around the internet about the web hosting industry, many of which are very untrue.

Support isn’t really 24/7/365 

This one can sometimes be true for some companies, but at NetHosted we strive our support for around the clock support. If your website is inaccessible at 3am in the morning, you don’t have to worry about no one being available till normal working hours. There will always be someone available to assist you with your problem 24/7/365 no matter what time of the day.

Technical support is outsourced 

This is true for some web hosting companies as they will outsource technical support to save on staffing costs which can cause issues if staff have not received sufficient technical training, and may not have the access required or experience to be able to help you with issues you may encounter.
At NetHosted, all our support staff live in the UK and our technically trained to assist you with any issues you may have, whether it’s related to DNS, Email, MySQL, PHP, etc. We do not have any level 1, 2, 3 support and your issue will be investigated and dealt with straight away without having to be passed up the support tree.

Free web hosting is just as good as paid web hosting

We’ve all heard people tell us “free” hosting is just as good, this is one of the biggest misconceptions. When it comes to web hosting, you tend to get what you pay for. As an example if you are running a website on a free hosting platform, it’s likely that should you encounter an issue then you may not be able to get any support, or will end up waiting days for a reply.
At NetHosted, we provide our customers with the same high level of support regardless of how much they pay, we aim to reply to your tickets within 15 minutes (and often much quicker!) with as much detailed information as we can possibly provide you with.

You need to know how to program (HTML, CSS, PHP, etc.) to host your website

This is not true these days, there are many website applications like WordPress, Drupal, Joomla & Magento that make it easy to build a website without the knowledge of how to code a website from scratch.
At NetHosted we provide you with the ability to simply install a website application via our application installer Installatron which also allows you to schedule regular backups for these applications, and can notify you of new updates being released so you are always on the latest most secure versions of these. It can even automatically keep you updated or allow you to update easily in a few clicks from the simple to use interface.