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PostPosted: Tue Jul 21, 2015 11:54 pm 
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NetHosted Customer

Joined: Fri Oct 06, 2006 7:32 pm
Posts: 351
Aha, think I have found the answer to the first part:
https://secure.nethosted.co.uk/helpdesk ... a=viewlist

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PostPosted: Tue Jul 21, 2015 11:58 pm 
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NetHosted Staff
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Joined: Mon Sep 01, 2014 10:15 am
Posts: 87
Hi,

Ah, glad you've found the correct section for viewing the older helpdesk tickets.

Regarding the sharing of tickets with your colleague, you will be able to view any tickets your colleague has opened (and vice versa) and you will receive the emails for these if the option was checked under "Email Preferences" when adding you as a contact.

Kind regards,
Brad

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PostPosted: Wed Jul 22, 2015 12:10 am 
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NetHosted Customer

Joined: Fri Oct 06, 2006 7:32 pm
Posts: 351
OK, I hope he doesn't mind getting deluged with the email trail of my tech support tickets :P

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