NetHosted Community

I can no longer log in and request support (using the Log in and submit a ticket link). I also notice that the login screen for the ticket system is the same as for the main "Client Login" link, hence my question about whether something has changed.

Thanks!

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Log in , click on support, create new ticket then select what kind of ticket you want to submit.

_________________
Paul M

Hi,

As Paul says, the support system has been moved to the existing client area where you handle your billing and account information. Do let us know if you experience any issues!

Kind Regards,
Bret

_________________
| Bret Weber
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

Makes everything much more easier to use and refer back to your tickets now, Keep up the amazing work

_________________
Paul M

Yes my issue is that the login I used to use doesn't work any more presumably because I handle the tech side of things whereas my colleague does billing etc. So I am currently locked out of the support system since I've never had a login for the client area...

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Hi,

You can also email support@nethosted.co.uk, though for security reasons we would be unable to assist with account specific issues unless you're a contact on the account. I'd highly advise that you ask your colleague to add you as a contact, or provide you with the login details for the Client Area (https://secure.nethosted.co.uk/clients/).

Hope this helps!

Kind regards,
Brad

_________________
| Brad Dodimead
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

Thanks Brad, is adding me as a contact something he can do directly from within the client area? And will my previous support topics still be there?

Ta,
Giles

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Hi Giles,

That's correct, he can add you as a contact via the Client Area. All previous (and existing) tickets for the account will be shown.

Kind regards,
Brad

_________________
| Brad Dodimead
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

Great, vmtx.

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Hi Giles,

You're welcome!

Kind regards,
Brad

_________________
| Brad Dodimead
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Hi,

Your colleague will need to ensure the "Tick to configure as a sub-account with client area access" option is checked so you can login to the Client Area. They'll also be able to enter the password and permissions for your sub-account when this option is checked.

Hope this helps!

Kind regards,
Brad

_________________
| Brad Dodimead
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

Thanks, I'm in now, but no sign of my historic support tickets
Just the couple my colleague has opened this year.

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology

Hi,

Glad to hear it!

Regarding past support tickets, I'm not aware of the account in question though if the tickets are not listed then it's likely they no longer exist. If you have a specific ticket ID please feel free to contact us (via a ticket) and we'll look into this for you.

Any tickets submitted via our old ticket system can be found here: https://secure.nethosted.co.uk/helpdesk/

Kind regards,
Brad

_________________
| Brad Dodimead
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!

Thanks, I didn't realise the support systems were separate. However the link to view existing tickets in the old system is missing so I can't see how to access them. There was quite a bit of useful config info in these which is why I'm bringing this up.

Also do I essentially now "share" tickets with my colleague? And when one of us opens a ticket does the other get all the email traffic associated with it?

Ta!

_________________
http://www.alexoria.co.uk • Increasing the value derived from information technology