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 Post subject: Problem accessing cpanel
PostPosted: Tue Oct 06, 2015 7:04 pm 
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NetHosted Customer

Joined: Wed Aug 01, 2007 4:12 pm
Posts: 29
My old laptop recently (and unexpectedly) died, and I've only just managed to get my passwords out of it. I just tried to log into cpanel, and the password doesn't seem to be working. Is there any chance of getting it reset? (presumably via email to my registered e-mail address).


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PostPosted: Tue Oct 06, 2015 7:05 pm 
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NetHosted Staff
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Joined: Mon Mar 19, 2012 10:10 am
Posts: 243
Hi there,

If you could submit a support ticket with some further information on this, we'll be able to take a look for you.

Kind Regards,
Bret

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| Bret Weber
| Sales & Support Technician, NetHosted Ltd.
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PostPosted: Tue Oct 06, 2015 7:07 pm 
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NetHosted Customer

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Wouldn't that require being able to log in to cpanel in the first place?


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PostPosted: Tue Oct 06, 2015 7:15 pm 
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Hi,

Our support helpdesk/client area can be accessed via https://secure.nethosted.co.uk/clients/ - this is separate to your hosting account login so if you remember your password you can then log in there. If you can't remember your password, you can request a reset from the option below the login area. Though if you have a login to this client area, you can reset your cPanel password by going to your hosting product page and choosing the "Change Password" option.

Kind Regards,
Bret

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| Bret Weber
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
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PostPosted: Tue Oct 06, 2015 7:22 pm 
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NetHosted Customer

Joined: Wed Aug 01, 2007 4:12 pm
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Thanks. Been a while since I've needed support. Ticket sent.


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PostPosted: Tue Oct 06, 2015 7:23 pm 
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NetHosted Staff
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Joined: Mon Mar 19, 2012 10:10 am
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Hi,

No problem, this has been dealt with for you now!

Kind Regards,
Bret

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| Bret Weber
| Sales & Support Technician, NetHosted Ltd.
| Earn £30 every time you refer someone to us!
| Follow us on Twitter:
| Members, tell us what of NetHosted!


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