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| Outstanding technical support https://www.nethosted.co.uk/community/viewtopic.php?f=5&t=4100 |
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| Author: | peterc1983 [ Sun Aug 17, 2014 9:23 pm ] |
| Post subject: | Outstanding technical support |
I have been a NetHosted customer for a number of years and have never needed to contact them regarding any issues until yesterday. I was experiencing a problem with a Drupal site that I run, I had looked into every conceivable way to fix the problem myself but was unable to sort it. I contacted the support team using the online reporting form at 7.44pm yesterday, I received a response by 7.48pm with a potential fix already supplied by the NetHosted support. The first fix didn't work and after a series of emails over the evening Jack from NetHosted had come up with a fix for my problem at 10pm. This problem was causing me a major headache and I was on the cusp of ditching my entire site and using another CMS. Thank you NetHosted. @petercaldwell |
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