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| Author: | palentix [ Mon Mar 29, 2004 3:35 am ] |
| Post subject: | Help Desk |
Perhaps at the Help Desk you could have a login option which would allow a user to see all of his/her help tickets instead of requiring people to keep track of the help ticket number. I've seen it done before and it works quite well. Maybe give it a shot? 
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| Author: | NetHosted - Andrew [ Mon Mar 29, 2004 12:15 pm ] |
| Post subject: | |
Hi, You can go here: http://www.nethosted.co.uk/support/help ... p?cmd=lost and all the ticket ID numbers you've created will be sent to your email address. I appreciate this isn't an ideal solution, but this software is developed by a third party so we are limited as to what we can do. Hope this helps, Andrew |
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| Author: | Silvano [ Wed Jan 19, 2005 11:47 pm ] |
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| Author: | NetHosted - Andrew [ Wed Jan 19, 2005 11:57 pm ] |
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| Author: | Silvano [ Thu Jan 20, 2005 12:09 am ] |
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| Author: | NetHosted - Andrew [ Thu Jan 20, 2005 12:10 am ] |
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| Author: | Silvano [ Thu Jan 20, 2005 12:13 am ] |
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