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 Post subject: Help Desk
PostPosted: Mon Mar 29, 2004 3:35 am 
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NetHosted Customer

Joined: Mon Mar 29, 2004 12:36 am
Posts: 6
Perhaps at the Help Desk you could have a login option which would allow a user to see all of his/her help tickets instead of requiring people to keep track of the help ticket number. I've seen it done before and it works quite well. Maybe give it a shot? :)


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PostPosted: Mon Mar 29, 2004 12:15 pm 
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NetHosted Staff
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Joined: Mon Mar 22, 2004 4:36 pm
Posts: 7373
Hi,

You can go here: http://www.nethosted.co.uk/support/help ... p?cmd=lost and all the ticket ID numbers you've created will be sent to your email address.

I appreciate this isn't an ideal solution, but this software is developed by a third party so we are limited as to what we can do.

Hope this helps,

Andrew

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PostPosted: Wed Jan 19, 2005 11:47 pm 
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PostPosted: Wed Jan 19, 2005 11:57 pm 
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PostPosted: Thu Jan 20, 2005 12:09 am 
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PostPosted: Thu Jan 20, 2005 12:10 am 
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PostPosted: Thu Jan 20, 2005 12:13 am 
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