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| Solar anti-spam suddenly rejecting user logins https://www.nethosted.co.uk/community/viewtopic.php?f=2&t=4273 |
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| Author: | jonnymorris [ Thu Jul 16, 2015 11:12 pm ] |
| Post subject: | Solar anti-spam suddenly rejecting user logins |
I have just created four logins for email users to login to the anti-spam dashboard at mx1.solardns.com (is there not a more friendly url for them than this?), I tested one and it worked, however now none of them appear to work, it just tells me "A record with the supplied identity could not be found." at the login box. I am typing the username and password correctly. Am I doing something wrong? All four users are still showing in the admin dashboard the same as when I created them. |
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| Author: | NetHosted - Bret [ Thu Jul 16, 2015 11:16 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi Jonny, This is likely coinciding with the critical maintenance that we're performing on Titan at the moment (as posted in our Announcements section here: viewtopic.php?f=9&t=4272) - you can keep an eye on the progress/updates of this via our status page (https://www.nethosted.co.uk/status/) Apologies for any inconvenience caused during this critical maintenance. Kind Regards, Bret |
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| Author: | jonnymorris [ Thu Jul 16, 2015 11:18 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Phew! Sorry I forgot to check for maintenance (been a busy IT day as usual). |
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| Author: | NetHosted - Bret [ Thu Jul 16, 2015 11:18 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi Jonny, No worries! We hope to have this completed shortly. Kind Regards, Bret |
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| Author: | jonnymorris [ Fri Jul 17, 2015 8:41 am ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
I still have the same problem this morning, any suggestions? |
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| Author: | Garry [ Fri Jul 17, 2015 8:57 am ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
| Author: | NetHosted - Jack [ Fri Jul 17, 2015 9:00 am ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi, Could you please open a support ticket providing as much information as possible? Thanks! Regards, Jack |
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| Author: | jonnymorris [ Fri Jul 17, 2015 6:30 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Ah, sorted it. I think the update must have changed something or I just got confused by the login box - it says Username / domain / email but in fact I just discovered that email is what works and not just username (maybe I'm remembering it wrong but I'm sure this did work initially). |
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| Author: | NetHosted - Brad [ Fri Jul 17, 2015 6:33 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi, Ah, glad to hear you've resolved the issue! Kind regards, Brad |
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| Author: | ukwiz [ Sun Jul 19, 2015 1:12 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
| Author: | NetHosted - Jack [ Sun Jul 19, 2015 1:13 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi, What documentation are you referring to? Our Knowledgebase? Regards, Jack |
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| Author: | ukwiz [ Sun Jul 19, 2015 1:30 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Yes, it is scattered around, there is no coherent set of information |
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| Author: | NetHosted - Jack [ Sun Jul 19, 2015 1:31 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi David, I see what you mean, I'll bring this up Internally and see if we can create a section for SOLAR specifically. Regards, Jack |
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| Author: | ukwiz [ Sun Jul 19, 2015 1:36 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Thanks Jack. The change to solar was sprung on us without any notice, and we were all left to find our way around a very complex system. For example, I am not able to log into my domain from my antispam dashboard (or at least I have'nt been able to find the information |
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| Author: | NetHosted - Jack [ Sun Jul 19, 2015 1:41 pm ] |
| Post subject: | Re: Solar anti-spam suddenly rejecting user logins |
Hi David, We announced SOLAR Anti-Spam on the 2nd of February this year and released it on the 25th of February. We believed internally that this was plenty of notice given as this upgrade was vastly superior to our older Spam Email system. When you say you are unable to login to your domain from your anti-spam dashboard what are you referring to? As you are able to access SOLAR Anti-Spam domain settings/quarantine from cPanel by clicking on the SOLAR Anti-Spam icon. Regards, Jack |
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