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jonnymorris
PostPosted: Thu Jul 16, 2015 11:12 pm 
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I have just created four logins for email users to login to the anti-spam dashboard at mx1.solardns.com (is there not a more friendly url for them than this?), I tested one and it worked, however now none of them appear to work, it just tells me "A record with the supplied identity could not be found." at the login box. I am typing the username and password correctly. Am I doing something wrong? All four users are still showing in the admin dashboard the same as when I created them.
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NetHosted - Bret
PostPosted: Thu Jul 16, 2015 11:16 pm 
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Hi Jonny,

This is likely coinciding with the critical maintenance that we're performing on Titan at the moment (as posted in our Announcements section here: viewtopic.php?f=9&t=4272) - you can keep an eye on the progress/updates of this via our status page (https://www.nethosted.co.uk/status/)

Apologies for any inconvenience caused during this critical maintenance.

Kind Regards,
Bret

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jonnymorris
PostPosted: Thu Jul 16, 2015 11:18 pm 
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Phew! Sorry I forgot to check for maintenance (been a busy IT day as usual).
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NetHosted - Bret
PostPosted: Thu Jul 16, 2015 11:18 pm 
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Hi Jonny,

No worries! We hope to have this completed shortly.

Kind Regards,
Bret

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jonnymorris
PostPosted: Fri Jul 17, 2015 8:41 am 
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I still have the same problem this morning, any suggestions?
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Garry
PostPosted: Fri Jul 17, 2015 8:57 am 
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Location: Lincoln, UK

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NetHosted - Jack
PostPosted: Fri Jul 17, 2015 9:00 am 
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Hi,

Could you please open a support ticket providing as much information as possible?

Thanks!

Regards,

Jack

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jonnymorris
PostPosted: Fri Jul 17, 2015 6:30 pm 
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Ah, sorted it. I think the update must have changed something or I just got confused by the login box - it says Username / domain / email but in fact I just discovered that email is what works and not just username (maybe I'm remembering it wrong but I'm sure this did work initially).
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NetHosted - Brad
PostPosted: Fri Jul 17, 2015 6:33 pm 
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Hi,

Ah, glad to hear you've resolved the issue!

Kind regards,
Brad

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ukwiz
PostPosted: Sun Jul 19, 2015 1:12 pm 
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NetHosted - Jack
PostPosted: Sun Jul 19, 2015 1:13 pm 
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Hi,

What documentation are you referring to? Our Knowledgebase?

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Jack

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ukwiz
PostPosted: Sun Jul 19, 2015 1:30 pm 
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Yes, it is scattered around, there is no coherent set of information

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NetHosted - Jack
PostPosted: Sun Jul 19, 2015 1:31 pm 
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Hi David,

I see what you mean, I'll bring this up Internally and see if we can create a section for SOLAR specifically.

Regards,

Jack

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ukwiz
PostPosted: Sun Jul 19, 2015 1:36 pm 
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Thanks Jack. The change to solar was sprung on us without any notice, and we were all left to find our way around a very complex system. For example, I am not able to log into my domain from my antispam dashboard (or at least I have'nt been able to find the information

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NetHosted - Jack
PostPosted: Sun Jul 19, 2015 1:41 pm 
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Hi David,

We announced SOLAR Anti-Spam on the 2nd of February this year and released it on the 25th of February. We believed internally that this was plenty of notice given as this upgrade was vastly superior to our older Spam Email system.

When you say you are unable to login to your domain from your anti-spam dashboard what are you referring to? As you are able to access SOLAR Anti-Spam domain settings/quarantine from cPanel by clicking on the SOLAR Anti-Spam icon.

Regards,

Jack

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